High
dependence on few clients: One of the key concerns
in case of PCS is the high dependence on its top clients.
It accrues around 85% of its total turnover from top
10 clients. What’s more, GE group alone accounts
for over 40% of the business. This could be primary
reason for the company’s lower margins as GE is
know to negotiate aggressively on billing rates.
Not as aggressive as its peers:
Unlike other large domestic software majors, PCS has
not been as aggressive in acquiring new clients and
expanding its business. Quite clearly, companies like
Infosys, Satyam and Wipro has raced ahead of PCS in
terms of size and revenues despite the fact that PCS
was established much before some of these players. While
Infosys is on track to cross revenues of Rs 5000 cr
and has over 23,000 employees, PCS is still struggling
to become an Rs 1000 cr company and has employee strength
of around 6700.
Operating metrics: PCS
doesn’t fair well on some of the key operating
metrics. For instance, it accrues over 50% of revenues
from fixed price projects. Such projects are generally
perceived as more risky as the cost overruns have to
be borne by the service provider. This is normally not
the case in time & material projects.
Apart from this, it has a very high attrition rate.
Patni’s attrition rates were 15.6% and 11.1% in
2001 and 2002, respectively. The attrition has increased
and was 15.7%, 20.5% and 26.7% on an annualised basis,
in the three months ended March 31, 2003, June 30, 2003
and September 30, 2003.
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